CSi (Customer Satisfaction indexing) is a systematic program for monitoring business performance by gaining feedback from our customers.
After a vehicle has been repaired at Dick Taylor Collision, a representative from CSi Complete will contact our customer.
CSi Complete is an independent, third party company that will ask a brief list of questions concerning the quality of the repair work and the customer's satisfaction with the repair process. They then send us monthly reports detailing how well we have served our customers.
This process allows us to get frank, unbiased feedback and helps us to maintain our unsurpassed level of service.
We are proud to provide the following information regarding our Customer Referral and Customer Satisfactions ratings for the most recent three month period.
They are a wonderful organization!
We will definitely be back!
They did a real good job!
They do an excellent job!
They always do good work!
I could not have asked for better treatment! They were incredibly kind!
I really like them!
This is an excellent place! They do good work!
They did a good job! The paint blended perfectly!
They were great!
Information compiled by CSi Complete, a national provider of CSI and call center services to business.