|
CSI (Customer Satisfaction
Indexing) is a systematic program for monitoring business
performance by gaining feedback from our customers.
After a vehicle has been repaired at Dick
Taylor Automotive, a representative from CSI
Complete will contact our customer.
CSI Complete
is an independent, third party that will ask a brief list
of questions concerning the quality of the repair work and
the customer's satisfaction with the repair process. They
then send us monthly reports detailing how well we have served
our customers.
This process allows us to get frank, unbiased
feedback and helps us to maintain our unsurpassed level of
service.
We are proud to provide the following information
regarding our Customer Referal and Customer Satisfactions
ratings for the most recent three month period.
See What Our Customers
Have to Say:
"I recommend them to everyone!"
Glass U. – 97 Ford, April, 2000
"They are on the ball, they
said they would get done in a certain time and they did!"
Edward B. – 98 Toyota, April, 2000
"I could not be happier!"
Dawn P. – 98 Ford, May 2000 "
You fixed everything to our
satisfaction."Carl I. – 99 Subaru, May 2000
"Don't change a thing!" Steve
S. – 96 Pontiac, June 2000
"Everybody was very nice
– they live up to their reputation!" Collen L. – 96 Subaru,
June 2000
"I like the body and paint
work!" Lisa B. – 2000 Pontiac, October 2000
"They were very helpful
and they did a great job" Diane K. – 2001 Ford, October 2000
Listen
To What Our Customers Have to Say: *
*Requires
Windows
Media Player.
|
